Marketing Operations Manager

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.

OPay is a one-stop mobile-based platform for payment and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money and pay bills.

Job Summary

• We are looking for a seasoned Senior Operations Manager to drive operational efficiency and user growth across our markets.
• This is a role sitting at the intersection of operations, sales, and marketing, ideal for a hands-on leader who thrives in dynamic environments.
• The ideal candidate will bring strong operational leadership, experience within multinational environments, and a solid understanding of marketing execution—preferably within retail or fintech sectors.

Key Responsibilities

• Oversee and optimise day-to-day operations to ensure seamless service delivery.
• Drive user acquisition and growth strategies within assigned markets.
• Collaborate cross-functionally with sales and marketing teams to execute go-to-market initiatives.
• Identify and implement process improvements to enhance operational performance.
• Monitor KPIs and deliver regular performance reports to senior leadership.
• Lead, mentor, and develop a high-performing operations team.

Requirements

• 6 – 8 years of experience in operations, with exposure to sales and/or marketing.
• Experience in a multinational, retail, or fintech company is strongly preferred.
• Fluency in Hausa (spoken and written) is mandatory.
• Demonstrated track record of driving user growth and operational excellence.
• Strong analytical, leadership, and stakeholder management skills.
• Stable career history with consistent tenure at previous organisations.

Nice to Have:

• Marketing experience or exposure to brand/field marketing operations.
• Basic proficiency in Photoshop or similar design tools for creating simple posters or flyers.

How to Apply

Interested and qualified candidates should click here to apply online.