Tele-Collections Officer

Rosabon Financial Services Limited – Award winning Rosabon Financial Services is a member of the Concept Group. Licensed by the Central Bank of Nigeria, CBN on April 22, 1993 and being a long standing member of the Equipment Leasing Association of Nigeria (ELAN), the organization has evolved into Nigeria’s leading Non-Banking Financial Intermediary and Equipment Leasing firm focused on niche and general markets.

Duties & Responsibilities

• Monthly Customer follow up. Send reminders of settlement arrangement and pending payments before they are due
  Emailing, calling, and negotiating with the delinquent customers or our clients via outbound/inbound phone calls for payments of overdue debt.
• The Tele-collections officer will speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.
  Provide support to customers regarding repayment issues such as remittals, paying off, providing loan balance etc.
• Ensure that all attempts to collect outstanding debt accounts are pursued with the highest levels of urgency. And outstanding debts targets are met.
• Provide feedback to management concerning possible problems or areas for improvement. Make recommendations to implement improved processes. Reports should be 100% accurate and submitted as at when due.

How to apply

Interested and qualified candidates should send their Applications to: careers@conceptgroup-ng.com using the Job Title as the subject of the email.