People and Client Services Manager

Pivotage Consulting is a professional outfit that offers a wide spectrum of strategic Human Resource Services; particularly – Innovative Staffing Solutions, Potent L&D Interventions and Flexible Outsourcing to both big and small organizations across different business sectors.

Job Summary

We are seeking a dynamic individual to join our team as a People and Client Service Manager. This role involves spearheading initiatives to drive business growth while concurrently overseeing all aspects of human resources management within the organization.
The ideal candidate will possess a blend of strategic acumen, interpersonal skills, and a passion for fostering employee development and organizational success.

Responsibilities

• Develop and implement strategic initiatives to enhance employee engagement, retention, and career development.
• Collaborate with internal teams to identify training and development needs, fostering a culture of continuous improvement.
• Continuously evaluate and enhance HR processes for efficiency and effectiveness, implementing modern technology and automation where appropriate.
• Collect and analyze HR data to drive data-driven decisions and strategies for internal improvement.
• Develop and implement talent development and retention strategies, including career development programs and succession planning.
• Ensure compliance with labor laws, regulations, and company policies.
• Stay updated on HR best practices and changes in employment laws, advising Management accordingly.
• Create a bespoke performance management system aligned with the company’s vision, including appraisalsystems and performance reviews.
• Produce reports and insights for Management.
• Establish and maintain relationships with external partners, vendors, and agencies related to HR processes.
• Manage contracts, negotiations, and service level agreements as needed.
• Develop and implement strategic initiatives to enhance client satisfaction and drive business growth.
• Collaborate with internal teams to develop and implement client service strategies that distinguish our company in the marketplace.
• Serve as a strategic advisor to senior leadership, providing insights and recommendations to drive business growth and operational excellence.
• Establish and maintain strong relationships with key clients and stakeholders, serving as a trusted partner and advisor.
• Identify and pursue new business opportunities through targeted lead generation, market research, and networking.
• Develop and execute a strategic business development plan to achieve quarterly revenue targets.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• 2 – 5 years relevant work experience.
• Professional HR certifications (e.g., PHRi, SPHRi, CIPM) will be an advantage.
• Proven experience in HR management, including experience in recruitment, employee relations, and compliance.
• Proven track record in client-sourcing and prospecting
• Strong knowledge of labor laws and regulations.
• Excellent interpersonal and communication skills.
• Ability to think strategically and align HR initiatives with business goals.
• Strong problem-solving and decision-making abilities.
• Proficiency in HR software and technology.
• Proficiency in MS Office suites.

How to Apply

Interested and qualified candidates should send their CV (in PDF or Word format) to: recruitment@pivotageconsulting.com using “People and Client Services Manager” as the subject of the mail.