Business Development Officer / Manager

Job Summary

• The Manager / Marketer for the Service Apartment is responsible for overseeing the daily operations of the facility while driving occupancy through effective marketing and client relationship management.
• The role combines operational management with strategic marketing to ensure profitability, customer satisfaction, and brand growth.
• The Manager / Business Development Manager is expected to be proactive, result-driven, and committed to enhancing the overall guest experience while maximizing profitability.

Key Responsibilities

Operations Management:

• Oversee the day-to-day running of the service apartment.
• Ensure all apartments are well-maintained, clean, and guest-ready at all times.
• Supervise housekeeping, security, and maintenance staff.
• Handle guest check-in and check-out processes efficiently.
• Resolve guest complaints and ensure a high level of customer satisfaction.

Marketing & Business Development:

• Develop and implement marketing strategies to increase occupancy rates.
• Promote the apartment through digital platforms (social media, property listing sites, etc.).
• Build partnerships with corporate organizations, travel agencies, and relocation firms.
• Manage online presence and respond to inquiries and bookings promptly.
• Monitor market trends and competitor activities to adjust pricing and strategies.

Sales & Revenue Management:

• Set pricing strategies based on demand, season, and competition.
• Track bookings, revenue, and occupancy rates.
• Prepare periodic sales and performance reports.
• Identify new revenue opportunities (long-stay packages, corporate deals, etc.).

Customer Relationship Management:

• Maintain strong relationships with existing and potential clients.
• Ensure repeat business through excellent service delivery.
• Handle feedback and implement improvements where necessary.

Administrative Duties:

• Maintain accurate records of bookings, payments, and expenses.
• Prepare reports for management on performance and operations.
• Ensure compliance with company policies and relevant regulations.

Key Performance Indicators (KPIs)

• Occupancy rate.
• Revenue growth.
• Customer satisfaction ratings.
• Number of new clients/partnerships secured.
• Online visibility and engagement.

Qualifications & Requirements

• Bachelor’s Degree in Marketing, Business Administration, Hospitality Management, or related field.
• Proven experience in hospitality, real estate, or serviced apartment management.
• Strong marketing and sales skills.
• Excellent communication and interpersonal skills.
• Proficiency in digital marketing and online booking platforms.
• Good organizational and leadership abilities.
• Experience in the Hospitality Department is an additional advantage.

Key Skills:

• Customer service excellence.
• Negotiation and sales skills.
• Digital marketing (social media, online listings).
• Problem-solving and decision-making.
• Team management and coordination.

Benefit

Salary structure is based on commission / target delivery.

How to Apply

Interested and qualified candidates should send their CV to: human.resources@doxixconsults.com using the Job Title as the subject of the mail.