Anti-Scam Executive

Jiji is the leading online marketplace in Pan-African countries, with over 200 million users from offices in 10 countries. We work every day to make sure that people have a place for safe buying and selling cars. We constantly improve the quality of service, and we always help our customers to seal deals.That’s why now, to be of even more use, the company needs talented and motivated people.

About the Role

• We are looking for a smart and detail-oriented Anti-Scam Manager to join our team.
• In this role, you will help protect our platform by identifying and preventing fraudulent activities.
• You will review seller profiles, conduct verification calls, and detect suspicious patterns that may indicate scam activity.
• This role is ideal for candidates with experience in customer relations, customer success, or call center operations who have strong communication and investigative skills.

Key Responsibilities

• Conduct verification calls to sellers to confirm the authenticity of listings.
• Review seller accounts and profile details before engaging them.
• Use probing questions to verify product information and seller credibility.
• Identify red flags such as inconsistent information, unrealistic pricing, or suspicious payment requests.
• Document findings and escalate suspicious accounts when necessary.
• Work with internal teams to flag or block fraudulent users.

Requirements

• Bachelor’s Degree in a related field (Business Administration, Marketing, Communication, Social Sciences, etc.).
• 1–2 years of experience in Customer Relations, Customer Success, or a similar role.
• Experience working in a call center environment is an added advantage.
• Strong attention to detail and analytical thinking.
• Excellent communication and listening skills.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.

Special Consideration:

• Ghanaians currently residing in Nigeria are strongly encouraged to apply, as this may be beneficial for the nature of the role.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Note: Ghanaians currently residing in Nigeria are strongly encouraged to apply, as this may be beneficial for the nature of the role.