Captain Relations Officer

GIG Mobility, originally founded as God is Good Motors (GIGM) in 1998 by Edwin and Stella Ajaere, revolutionized Nigerian transportation by shifting from traditional bus services to a technology-driven, customer-focused model. After Chidi Ajaere took over in 2009, the company rebranded to GIGM, introduced app-based bookings, and expanded into Ghana in 2019.

Job Summary

• The Captain Relations Officer serves as the primary liaison between company leadership and Captains.
• This role is responsible for maintaining strong professional relationships, ensuring clear communication of company policies, addressing operational concerns, and supporting captains in achieving organizational objectives.
• The position requires excellent communication skills, diplomacy, problem-solving ability, and a strong understanding of operational procedures within the organization.

Key Responsibilities

Relationship Management:

• Act as the primary point of contact for Captains.
• Build and maintain strong professional relationships.
• Address concerns, feedback, and operational challenges in a timely manner.
• Foster trust and open communication between Captains and management.

Communication & Coordination:

• Communicate company policies, updates, and strategic initiatives to Captains.
• Ensure Captains are informed of regulatory changes and operational updates.
• Coordinate meetings, briefings, and leadership sessions.
• Facilitate two-way communication between Captains and executive leadership.

Operational Support:

• Assist Captains with administrative and compliance requirements.
• Support performance improvement initiatives.
• Coordinate training schedules and professional development programs.
• Monitor operational feedback and identify improvement opportunities.

Conflict Resolution:

• Address disputes or concerns professionally and confidentially.
• Mediate between Captains and other departments when required.
• Escalate critical issues appropriately.

Compliance & Standards:

• Ensure adherence to company policies and regulatory standards.
• Promote safety culture and best practices.
• Monitor documentation and certification requirements.

How to Apply

Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title as the subject of the email.