Customer Service Officer

Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible.

Key Responsibilities

• Attend to customer inquiries via phone, email, and in person
• Provide accurate information about products and services
• Resolve complaints promptly and professionally
• Process orders, forms, applications, and requests
• Maintain proper documentation of customer interactions
• Escalate complex issues to the appropriate department
• Ensure high levels of customer satisfaction

Requirements

• Minimum of OND / HND / B.Sc. Degree in any related field
• 1–3 years experience in customer service or a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Good knowledge of Microsoft Office tools
• Ability to work under pressure and meet targets
• Must reside in or around Gwagwalada.

How to Apply

Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.comusing “Customer Service Officer – Gwagwalada” as the subject of the mail.