Practice & Quality Assurance Coordinator (REACH)

EHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g,  general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography, and specialized services (urgent care, telemedicine, home care, dental care, and ophthalmology).

Department: Laboratory and Diagnostics

Reports to: Assistant Manager, Laboratory Services

Mission Objective

• The REACH program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities.
• The REACH Practice and Quality Assurance Coordinator is responsible for coordinating and overseeing daily administrative activities of the clinic to ensure compassionate, effective, and efficient delivery of high-quality care for patients.
• She/he is responsible for the supervision of all employed support staff. S/he is responsible to ensure the overall smooth day-to-day operations, and employee engagement.
• She/He is additionally responsible for assisting the REACH Program Manager to achieve departmental and organisational goals.

Duties and Responsibilities

Purpose:

• Develop medical policies and procedures and monitor adherence. Assess trends in the health care needs of clients in order to effectively develop new and existing medical services. Contribute to the operation and running of any research projects by providing clinical advice.
• Review medical KPIs and OKRs regularly. Provide ongoing advice and consultation to clinical staff.
• Organise and assign duties and tasks to clinical team members. Evaluate team activities, needs, and problems on a daily or as-needed basis. Oversee staff schedules for productivity and adequate staffing levels.
• Evaluate performance of clinical team members and conduct performance evaluations. Supervise and coordinate the delivery of patient care and onboarding of new staff. Conduct face-to-face medical consultations and provide clinical support remotely.

Engagement:

• Conduct periodic staff meetings with clinical team members. Effectively present data and information to the Management team Resolve complaints in a diplomatic and timely manner.
• Identify and recommend solutions to team and office issues.
• Coordinate and assist in the delivery of healthcare with all members of the health team.
• Provide clinical input for new business development opportunities.

Delivery:

• Evaluate the quality and appropriateness of medical care and documentation. Regularly review medical KPIs and OKRs for quality assurance.

Targeted Specializes Knowledge

• Degree In Medicine – MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
• Completion of compulsory internship and a minimum of 2 years post NYSC. Up-to-date registration and license from the MDCN
• Completion of BLS, ACLS.

Key Areas of Note:

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Benefits

• Health Coverage Benefit
• Performance Bonus
• 13th Month
• Annual Skills Assessment.

How to Apply

Interested and qualified candidates should:

Click here to apply online