Relationship Officer (Commercial Bank)

DET Consulting Limited is a Human Resource and Outsourcing solutions firm committed to helping organizations attract top talent, optimize workforce performance, and drive business growth. We specialize in recruitment, staff outsourcing, HR advisory, training, and payroll services, delivering customized solutions that align with organizational goals.

Our mission is simple: Empowering people, transforming businesses.

Job Purpose

• To build and cultivate relationships with potential and existing customers and translate those relationships into profitable business for the Bank.

Duties & Responsibilities

• Contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the retail and commercial sectors of the market.
• Maintain a comprehensive database of existing relationships and prospects.
• Identify customer needs and buyer values and proactively provide suitable products and services to meet identified needs.
• Review applications for credit facilities (in line with the Bank’s policy) and make appropriate recommendations and decisions.
• Manage assigned credit portfolio and continuously monitor the quality of existing credit relationships.
• Analyze and screen applications for credit based on the Bank’s credit risk procedures.
• Initiate and carry out recovery actions on non-performing credit facilities on assigned accounts.
• Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels.
• Ensure timely resolution of customer complaints and issues.
• Assist customers with the account opening process.
• Prepare monthly activity and performance reports for the Regional Head.
• Supervise and coordinate the activities of subordinate staff.
• Establish performance objectives and targets for Account Officers and conduct timely and objective performance appraisals.
• Participate in regional and other team meetings.
• Perform other duties as assigned by the Branch Manager.

Key Performance Indicators (KPIs)

• Market share growth.
• Quality of credit portfolio maintained.
• Number of performing and non-performing loans and advances.
• Loan loss provision to total loans and advances ratio.
• Percentage average net yield on commercial credit before losses.
• Quality of customer base.
• Standard profit per customer.
• Increase in wallet share per relationship.
• Dormant and inactive account ratio.
• Revenue per customer growth rate.
• Timely update and accuracy of customer records.
• Percentage of retained customers.
• Customer satisfaction index.
• Percentage of loan recovery.
• Quality of cross-selling initiatives.
• Depth of market knowledge.
• Accuracy and timeliness of management reports.

Qualifications & Requirements

Minimum Qualification:

• First Degree or its equivalent.

Postgraduate Qualification:

• Not Applicable.

Professional Qualification:

• Not Applicable.

Work Experience:

• Minimum of 4 years cognate experience as a Relationship Officer.

Required Skills & Competencies:

• Excellent product knowledge.
• Excellent knowledge of the market.
• Strong understanding of the Bank’s core values, vision, mission, and strategic focus.
• Credit knowledge.
• Impressive contact list.
• Good negotiation and interpersonal skills.
• Computer literacy.
• Strong customer service orientation.
• Ability to take initiative.
• Sales-driven and aggressive mindset.
• Persistence and resilience.
• Creativity and innovation.
• Result-oriented approach.
• Proficiency in spoken English.
• Team player.
• Intelligence and fast learning ability.

How to apply

Interested and qualified candidates should send their CV to: info.detconsultingltd@gmail.com using the Job Title as the subject of the email.