Customer Care Representative

College Migrationis an education-tech platform that helps students easily find, apply to, and secure admission into universities abroad — all in one place.

Responsibilities

• Oversee the interactions between customers and key team members.
• Use CRM and ERP systems to manage relationships internally and externally.
• Development and nurturing of customer retention plan.
• Oversee and manage all existing and unsatisfied clients.
• Supervise all activities related to our maintenance services.
• Developing plans that will ensure high profitability for our maintenance activities.
• Creating and maintaining documentation on processes, policies, application configuration and help-related matters.
• Analyzing data and creating reports for insights into team operations and productivity.
• We are reaching out to big industry players in fish importation.
• Drafting and executing a robust after-sales maintenance plan that will woo big players in the fishery industry into the Organization’s maintenance/service net.
• Ensuring 0 tolerance to customer dissatisfaction.
• For gender equality, qualified female candidates are encouraged to apply
• Advise clients on visa options, requirements, and procedures
• Assist in preparing and reviewing visa application documents
• Ensure compliance with embassy and immigration regulations
• Track application progress and provide updates to clients
• Maintain strong relationships with clients and partners
• Handle complex cases and provide tailored solutions
• Meet assigned targets and performance metrics.

Educational Qualifications

• First Degree in Social Sciences, Economics, Marketing with 3 – 5 years of experience.

Skills:

• Attention to Detail
• Proven customer support experience.
• Ability to multi-task, prioritize and manage time effectively.
• Familiar with CRM and ERP systems and practices.
• Strong phone contract handing skills and active listening.
• Resolving Conflicts.
• Data management understanding.

How to Apply

Interested and qualified candidates should send their CV to: career@collegemigration.com using the Job Title as the subject of the email.