French – Speaking Agents

ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria. With over 13 years of experience working with leading brands across 17 industries in Nigeria, our consulting service is focused on helping you effectively acquire, satisfy, engage and retain your customers through your contact centre operations.

Job Summary

• The French-Speaking Agent is responsible for handling customer interactions in French (and English where required), ensuring excellent service delivery, resolving inquiries, and supporting operational objectives.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in French and English.
• Provide accurate information about company products, services, and policies.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Maintain accurate records of customer interactions and transactions.
• Good at listening, able to pay good attention to users and have empathy.
• Follow up on customer requests to ensure timely resolution.
• Support sales and operations teams with customer-related tasks.
• Ensure compliance with company procedures and service standards.

Requirements

• Fluency in French (spoken and written); English proficiency required.
• Strong communication and interpersonal skills.
• Problem-solving ability and customer-focused mindset.
• Possess good typing speed
• Basic computer proficiency (CRM systems, Microsoft Office).

Method of Application

Interested and qualified candidates should send their CV and cover letter to apply@consollimited.com using “French Speaking Agent” as the subject of the email.