Customer Service Representative

Anas Atiantic Services Limited is a dynamic and client-centric business services company registered and operating in Ikeja, Lagos, Nigeria. We are committed to delivering high-quality solutions that help businesses grow, compete, and connect in today’s fast-changing market.

Founded on the belief that innovation and strategic excellence drive success, Anas Atiantic Services Limited combines creativity, technology, and professionalism to meet the diverse needs of our clients. Our team comprises experienced professionals passionate about delivering results.

Description

• We are looking for a customer-oriented service representative.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

How to Apply

Interested and qualified candidate should send their detailed CV to: anasatianticserviceslimited@gmail.com using the job title as the subject of the mail.