Restaurant Manager / Supervisor

Oliver Twist Supermarket is the brainchild of enigmatic directors along with a strong leadership and advisory board. The directors’ vast knowledge and experience in retail business have been deployed in the management and operation of Oliver Twist Supermarket since the inception of the first store in 2019 in Abuja, Nigeria. Our passion for the retail industry is not just to create financial success and growth but also to build a standard of excellence and bring unmatched creativity to the industry, creating a unique level of customer experience and satisfaction.

Job Description

• We are seeking a highly motivated and experienced Restaurant Manager to oversee the daily operations of our restaurant.
• The ideal candidate will be responsible for ensuring exceptional customer service, managing staff, controlling costs, and maintaining high standards of food quality and safety.

Key Responsibilities

Operations Management:

• Oversee the daily restaurant operations to ensure smooth and efficient service.
• Monitor inventory levels and order supplies as needed.
• Ensure compliance with health and safety regulations and company standards.
• Coordinate maintenance and repairs of restaurant equipment.

Staff Management:

• Hire, train, and supervise restaurant staff including servers, cooks, and cleaners.
• Create staff schedules and ensure proper staffing levels during peak hours.
• Conduct regular performance evaluations and provide coaching or disciplinary action as needed.

Customer Service:

• Ensure guests receive excellent customer service and resolve any complaints or issues promptly.
• Monitor dining areas to ensure a pleasant atmosphere and customer satisfaction.

Financial Management:

• Monitor and control food, labor, and operating costs.
• Prepare daily, weekly, and monthly financial reports.
• Assist in budgeting and forecasting.

Marketing and Promotion:

• Collaborate with marketing teams to promote the restaurant through social media, events, and local partnerships.
• Gather feedback and identify areas for improvement in menu, service, or ambiance.

Qualifications

• Proven experience as a Restaurant Manager or in a similar role.
• Strong leadership and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• In-depth knowledge of food safety and health standards.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency with restaurant management software (e.g., POS systems, scheduling tools).

Working Conditions:

• Ability to work evenings, weekends, and holidays as needed.
• Standing for long periods and occasional lifting of supplies or equipment.

How to Apply

Interested and qualified candidates should send their CV to: olivertwistvirtual@gmail.com using the job title as the subject of the mail.