Airtel Nigeria
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
Description
- To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Responsibilities
- Identify and formulate zonal sales strategies to help Drive gross additions
- Monitor churn & grace periods
- Supervise health of acquisitions, compliance on activations
- Oversee activating connections as per the stipulated turnaround times.
- Increase Revenue earning customer net additions – Postpaid:
- Identify and formulate zonal sales strategies to help Drive gross additions
- Monitor churn & grace periods
- Supervise health of acquisitions, compliance on activations,
- Oversee activating connections as per the stipulated turnaround times.
- Identify and formulate Customer Service Development strategies to help drive Collections and Bad Debts performance of the zone
- Propose and drive VAS Up selling activities
- Drive the reduction of recharge turnovers and first bill churn & zero recharge
- Implement the audit and review of channel partners & distributors to ensure Healthy ROI of
- Monitor the timely disbursement of claims to the market, regular trade servicing.
- Conceptualize, design and implement channel delight activities
- Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
- Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
- Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.
- Network Optimization
- New Sites ROI and deployment
- Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within Zone.
- Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
- Ensure provision of standard Infrastructure at Zonal showrooms,
- Ensure showroom employees are up skilled in industry training and certifications for the role.
- Achieve Employee Engagement scores in line with the Engagement target for the Business area:
- Continuously motivating the front-line employees through leadership by examples
- Implement all action plans that will address hygiene issues etc. from engagement survey.
Qualifications
- Bachelor’s Degree in Management or related Social Sciences
- A Master`s in Business Administration would be preferred additional qualification.
- 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
- Relevant experience in Telecom industry is desirable.
Other requirements:
- Result Orientation
- Great problem-solving skills
- Good communications skills.
- Good interpersonal skills
- Customer centric
- Sound understanding of Sales systems and Process
- Creative self starter.
How to Apply
Interested and qualified candidates should click on the link below to apply.