Student Support Advisor

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria.

Duration: 1 year (renewable)

Job Description

• We are seeking a skilled and experienced Student Support Advisor for its client. A bi-lingual (English and French) individual to provide one to one student support to undergraduate students benefitting from the Frontline Workers Initiative scholarship program studying in their home country or abroad.
• The ideal candidate must be efficient, detail-oriented, and skilled in developing and maintaining internal and external relationships with a background in academic and pastoral student support at an undergraduate level.
• This role is an integral part of the Frontline Workers Initiative, a philanthropic university undergraduate scholarship program for children of eligible company employees. The FLWi supports students across five countries Cameroon, Cote d’Ivoire, Nigeria, Rwanda and Zambia.
• This role will include engagement with Company employees, students, university employees including academic personnel, registrar and bursars and a third-party education consultancy who manage the scholarship application and selection processes.

Duties

• Provides guidance and mentoring to scholarship students in order to monitor progress, ensure academic success and direct them to locally-available resources for assistance through regular check-ins with students
• Monitors academic performance through official university reports/student portal and raise concerns if student is at risk of failing to meet terms of scholarship
• Provides recommendations on remedial action and produce a personalised report for students at risk of losing their scholarships through poor academic performance
• Builds effective relationships with Bursar/Registrar at FLWi student universities to ensure good communication and issue resolution
• Supports onboarding on new scholarship students in partnership with program administrator
• Prepares international students for move overseas and support international students with visa application process and documentation.
• Provides general support and problem solving for student queries or concerns
• Communicates with parents/guardian of student on a regular basis to ensure they are engaged with the program and their childs progress
• Maintains comprehensive records within program project management software (current system is Nifty)
• Provides student updates for internal presentations and external publications
• Provide flexibility in working hours to accommodate student availability especially international students who are currently based in UK, Canada and Australia time zones
• Provides regular updates to line manager on student progress and challenges

Requirement and competency

• BSc / HND
• Proven experience in supporting undergraduate university students with academic and pastoral support
• Familiar with the operation of university bursar/registrar departments and academic procedures
• Confident in supporting students across a wide range of topics
• Knowledge of student visa processes for international study
• Familiarity with overseas education/academic systems would be advantageous
• Bi-lingual – French and English
• Accurate record keeping
• Outstanding communication and interpersonal skills
• Time management, multitasking, and flexibility
• Excellent organizational skills
• Accuracy and attention to detail
• Proactive approach to problem-solving and process improvement
• Outstanding relationship building and management skills.

How to Apply

Interested and qualified candidates should send their CV to: recruitment@workforcegroup.com using the Job Title as the subject of the mail.