Healthconnect247
Health Connect 24×7, the first Nigerian 24×7 Population Health Management provider combines next-generation telemedicine, telemonitoring and home health to provide immediate access to highly trained and experienced doctors and wellness experts via voice/ video calls, live chat as well as on-site doctor visits and clinics for healthy, acute and chronic condition management.
Duties and Responsibilities
- Obtains client information by answering incoming telephone calls and conducting outbound follow- up calls.
- Determine the reason of call and provide service accordingly or transfer call to the appropriate person.
- Update our in-house database.
- Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
- Report any problems to the account manager immediately to avoid service interruption and/or roadblocks.
- Adhere to quality standards and KPI’s.
- Support team members with other required tasks.
- May provide pre-approved medical information or literature to customers based on the guidelines of the specific program.
- Initiates clinical discussions with healthcare professionals per project guidelines
- Supports patients through their treatment journey
- Develops and updates content in keeping with client requests and need
- Performs other duties as assigned.
Requirements
- Candidates should possess HND / B.Sc Degrees with 2 – 3 years of relevant work experience.
How to Apply
Interested and qualified candidates should send their CV to: jobs@healthconnect247.com using the Job Title as the subject of the mail.